Payment Policy

Thank you for shopping with us! Please read our payment policy carefully to understand the terms and conditions that apply to all transactions made through our store. If you have any questions, our customer service team is here to help via our Contact Page.

Accepted Payment Methods

Through Shopify Payments, we currently accept the following payment methods:

Visa
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay

Payment Security

Payments are processed securely through Shopify, which is Level 1 PCI DSS compliant.
We do not store your full credit card details on our servers.

Payment Processing

Your payment method is charged at the time of checkout.
Once your payment is completed, you will receive an order confirmation email containing your order details.

Currency & fees

All orders are processed in Great British Pounds (GBP) £. If your card or payment provider uses a different currency, your bank or provider may apply their own conversion rates and fees.

Failed or Declined Transactions

If your payment cannot be completed:

Please check that your card details are correct.
Contact your card issuer or payment provider for assistance.
Still need help? Reach out to our support team—we’re happy to assist.

Taxes & Shipping

Shipping: Free shipping is available on all UK orders.
Taxes: Prices shown on our website include applicable taxes unless otherwise stated at checkout.

Refunds, disputes & chargebacks

Please contact our support team first if you have an issue with a charge so we can resolve it quickly. Unjustified chargebacks may result in account suspension. For full details on returns and refunds, see our Return & Refund Policy.

Contact Us

If you have any further questions, feel free to contact our customer service team:

Legal Entity: Kensford Ltd ( Trading as Kensford)
Company Number: 16689554
Address: 8 Albert Rd, Bournemouth BH1 1BZ, United Kingdom
E-Mail: info@kensford.co.uk
Phone: +44 7778 921401
Support: Monday to Friday: 9:00 – 17:00